Below are some of the common questions we receive. If you do not see the answer to your question below, please contact us and we will assist you.
WHAT ARE THE PAYMENT OPTIONS?
We accept all major credit and debit cards through PayPal. You do not have to have a PayPal account to make a payment using Guest Checkout. We also accept USPS Money Orders as well as Cash Payment from customers purchasing and picking up in person.
WHAT IS YOUR RETURN POLICY?
We want our customers to shop with confidence knowing that we stand behind the products and services that we offer. If your item arrives damaged, please contact us immediately for a replacement.
DO YOU OFFER GIFT CARDS?
Yes we do! If you are looking to purchase a new scale model or accessory for someone, but don't know where to start, you can't go wrong with a MaysDiecast Gift Card! We offer Gift Cards in any amount that you desire. Gift cards never expire and there are no fees!
DO YOU HAVE A PHYSICAL STORE LOCATION WE CAN VISIT?
We are primarily a commerce business. We do not have a physical store front for you to visit and shop in person at this time. If you would like to make a purchase on the site and pick it up in person, we can arrange to make that happen for you.
WHAT IS YOUR SHIPPING POLICY?
Shipping is provided via the following methods:
USPS Priority Mail
USPS First Class Package
USPS Priority Mail International
USPS First Class Package International
Our primary method of shipment is USPS Priority Mail. This allows for delivery in three days or less from shipment, and delivery on Saturday at no additional charge! Our handling time ranges from same day shipping to three days depending on sales volumes and weekends / holidays.
We can and will ship using a different method if you prefer, but you will need to contact us for a shipping quote prior to placing your order.
We ship world wide via USPS Priority Mail. If you are an international customer and wish to purchase multiple items at once, contact us prior to ordering so we can get you an actual shipping quote to prevent being overcharged.
If you have any questions regarding shipping, please do not hesitate to contact us!
DO YOU OFFER THE ABILITY TO PRE-ORDER UPCOMING MODELS?
At MaysDiecast, we understand that you want to be able to purchase models as soon as they are announced to prevent missing out on the chance to own them.
With our store, you are able to pre-order new models to guarantee that you will receive yours on our first shipment. Pre-order models from MaysDiecast are billed at the time of purchase which allows you to rest easy knowing that there is no possibility of you missing a phone call or e-mail when they arrive resulting in your pre-order slot being lost to someone else.
We strive to provide customers with the most accurate arrival dates possible. We will keep you updated on arrival timelines as well as the anticipated shipping date. Once your item arrives in our warehouse, they are shipped to you immediately. Tracking information is provided to keep you updated on the delivery process.
We have provided hundreds of customers with pre-orders on everything from accessories to the largest of model cranes!
Let our pre-order program ensure that you receive your next model without issue!